FAQs

What are the advantages of distance learning?
Distance learning provides you with the ability to access courses quickly, efficiently, and independently.

  • Choose from a wide variety of CE courses, available when you're ready - 24/7, 365 days a week.
  • Take a course during the day or night, from your home or office.
  • Save time and money by eliminating travel costs, seminar/conference costs, lost office appointments.
  • Receive your CE certificate online immediately after completing the CE Test and the Evaluation.
  • Take advantage of in-depth courses created by experienced professionals.

Where do I find information on the CE approvals for the courses?
Our courses carry a wide variety of CE approvals. Click here to find out the CE approvals for our courses.

Will my state licensing board accept online continuing education courses?
Continuing education requirements for mental health practitioners vary considerably from state to state and can change frequently. Click here for information on how to contact your state board or national organization if you are uncertain about your state's requirements.

What are the System Requirements?
Athealth.com is designed to work well for any modern javascript-enabled browser. We suggest using the latest version of Chrome or Firefox to get the best experience.  Javascript will be required to be enabled for many areas of the site to function properly.  Some content is delivered via Adobe PDF, and requires the free Adobe Reader to access.  Your cookies should be enabled  for the domain athealth.com so that the learning system can remember your login and record your CE test information.

How secure is the purchase transaction?
Our transactions are processed by a PCI-Compliant Level 1 e-commerce application service provider. As a Level 1 Service Provider, they comply with a rigorous set of standards set forth by the Payment Card Industry Data Security Standard (PCI DSS).

What is your privacy policy?
Here is the link to the privacy policy

How long do I have to complete a course?
You have one year from the date of purchase to complete your CE course. Once complete, you will have access to your certificate indefinitely through the "My Transcript" page of the site.

Do I have to complete a course at a single sitting?
No, you do not have to complete your course at a single sitting. You can login as many times as you want to review the material, complete your course, or print an additional certificate or letter of completion.

What is a passing score on the CE test?
You must score 80% on the CE test. If you don't pass the first time, you can re-take the test. You can also print out a copy of the test prior to reading the material. The test is not meant to be punitive. The purpose of the test is to reinforce the learning. After passing the CE test, you must complete the course evaluation to get your certificate.

How do I print my certificate? I've finished my course and completed the test and evaluation.
Go to athealth.com/continuing-education and click on Sign In in the top navigation menu. Sign in as a Returning Participant using your email and password.  Once you are signed in, click on my transcript in the main purple navigation menu. Scroll down to select the course you need and click on the Print Certificate button to receive your certificate.  If you are a psychologist and need a letter of completion, click on the Print Letter of Completion link.

Can I take the same course twice?
Yes, however, keep in mind that your licensing board may not accept the same course twice.  If you want to retake a course, please send an email to jill.michaels@athealth.com and we will get your current account set up to re-purchase the course(s).

Can I take a course using the same e-mail and CE account as someone else?
No. You will need to have your own CE account and use your own e-mail address. If you use another person's CE account, their professional information will be replaced by your information, and we will have no way of knowing who completed which courses. In the event that one of you is audited, we would not be able to support your continuing education with your licensing board.

What is your refund policy?
Customer satisfaction is very important to us. If you are not satisfied with your online course for any reason, refunds are available in full if you request a refund within sixty (60) days of purchase and prior to completing the course's CE post-test. Please make any refund requests in writing to the CE Coordinator at support@athealth.com.

What if I have a Complaint or Grievance?

For Social Workers:  Any complaints filed by Social Workers should be directed initially to the CE Coordinator at support@athealth.com.  At Health's Social Work Consultant will immediately be notified of the grievance.  If the CE Coordinator is unable to resolve the complaint within 5 business days, the CE Coordinator will refer the complaint to the Social Work Consultant to review and respond.  Within 10 business days, the Social Work Consultant will determine and prepare a response to the complaint and recommend action, if necessary.  The Social Work Consultant's response will be communicated directly to the complainant. A grievance concerning a specific course offering, content, or costs may be resolved by modifications to future offerings, and/or by providing a refund or course credit to the complainant. The complainant is informed of the status of his/her complaint at all levels and all possible care will be taken to protect the confidentiality of the complainant.

For all other disciplines:  Any complaints should be directed initially to the CE Coordinator at support@athealth.com. If the CE Coordinator is unable to resolve a complaint, the CE Coordinator refers the complaint to the CE Director within 5 business days of the complaint. If the CE Director is unable to resolve the matter, the complainant is asked to submit the complaint, the reason for the complaint, and any requested resolution in writing to the CE Director. The CE Director will consider the written request and respond in writing to the complainant within ten (10) business days of receipt of the written request.  A grievance concerning a specific course offering, content, or costs may be resolved by modifications to future offerings, and/or by providing a refund or course credit to the complainant. The complainant is informed of the status of his/her complaint at all levels and all possible care will be taken to protect the confidentiality of the complainant.

How do I change my account information?
After you sign in, you can edit our profile.  Your profile contains all your demographic information, including addresses, professional license/certificate number, and specialties. You can edit/update this information at your own leisure.

What if I forget my password?
If you forget your password, click Forgot Your Password? This link will take you to a page where you can submit your email address to receive your email and password automatically. If you need help, give us a call, and we can help you look up your password.

What if I have special needs?
If you have a special need due to a disability, please e-mail your questions or requests to support@athealth.com or call 888-284-3258.

If I still need help, how do I contact athealth.com?
Send an e-mail to support@athealth.com or call us toll free at 888-284-3258. Our office hours are M-F from 9:00am to 5:00pm Mountain Time. If you leave a voice message, please be sure to speak slowly, spell your name, and leave your email so that we can look up your account before we return your call.

We are always happy to help you and welcome your questions!