Description
Case managers are often called upon to confront difficult issues when working with clients, collaterals, and colleagues. In this course, licensed from the 4th edition of the book Case Management Practice Skills for the Human Services, by Nancy Summers, the author provides tools to help the case manager explore differences and resolve possible conflicts, and she also offers strategies for disarming and managing anger.
Target audience: Psychologists, mental health counselors, marriage and family therapists, social workers, addiction counselors, nurses, case managers.
Format: Asynchronous, reading-based distance learning. Non-interactive.
Content Category: Clinical/Case Management
This CE course is designated as beginner.
There are no known conflicts of interest or commercial support to disclose.
Author Bio
Nancy Summers is a professor of sociology and human services at Harrisburg Area Community College, and she has served as department chair. Summers was the director of public education for a mental health system and has worked with numerous agencies to provide training, improve services, and assist with an internal reorganization. She remains actively in touch with numerous professionals in a wide variety of programs and recently published work on the supervision of the less experienced human services worker.
CE Approvals
At Health, LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. At Health, LLC maintains responsibility for this program and its content.
At Health, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6949. Programs that do not qualify for NBCC credit are clearly identified. At Health, LLC is solely responsible for all aspects of the programs.
Athealth.com is approved as a continuing education provider by the National Association of Alcoholism and Drug Abuse Counselors (NAADAC) Provider #148460.
At Health, LLC, Provider #1707, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. At Health, LLC, maintains responsibility for this course. ACE provider approval period: 5/3/2023-5/3/2026.
It is At Health's understanding that these programs meet the criteria of an approved continuing education program for social work in Arkansas. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit.
It is At Health's understanding that these programs meet the criteria of an approved continuing education program for social workers, professional counselors, marriage and family therapists, master's level psychologists, licensed clinical psychotherapists, and alcohol and other drug abuse counselors in Kansas. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit.
It is At Health's understanding that these programs meet the criteria of an approved continuing education program for mental health practice and for social work in Nebraska. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit.
It is At Health's understanding that these programs meet the criteria of an approved continuing education program for psychologists, pastoral psychotherapists, clinical social workers, clinical mental health counselors, marriage and family therapists, and alcohol and drug abuse counselors in New Hampshire. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit.
It is At Health's understanding that these programs meet the criteria of an approved continuing education program for social workers, professional counselors, marital and family therapists, and clinical pastoral therapists in Tennessee. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit.
Other jurisdictions may accept trainings offered by At Health, LLC for your continuing education requirements. Restrictions may apply. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit.”
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Page last modified or reviewed by athealth.com on Oct 1, 2024.
Learning Objectives
Upon completing this program, participants should be able to
- Explain when it is appropriate to use confrontation in working with clients.
- Apply I-message techniques when confronting clients.
- Identify problems that frequently fuel client anger.
- Use a four-step process to diffuse anger.
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