This course is based on two chapters from the text book Person-Focused Health Care Management: A Foundational Guide for Health Care Managers, by Donald L. Zimmerman.  In these chapters, the author reviews the statistics related to injuries and deaths resulting from medical error, details best practices using UI’s Seven Pillars approach to prevent medical errors, and provides the framework to visualize the human factor reengineering designed to avoid medical errors, and much more.   The case studies provided at the end of the chapters will help the reader better conceptualize and apply the person-focused care practices to minimize medical errors.

All medical errors courses must be approved by the Florida Board of Psychology. Athealth.com DOES NOT currently offer a medical errors course for Florida Psychologists.

Format: Asynchronous, reading-based distance learning. Non-interactive.

NAADAC Online CE Completion limits: There is a limit of 8 hours (8 CE) of credit for online courses within a 24-hour period.

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The course will be available in your account immediately after purchase. The Course Completion Certificate and Letter of Completion will be immediately available in your account upon successful completion of the course post-test (a score of 80% or higher) and completion of the course evaluation. You will have unlimited attempts to pass the post-test.

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American Psychological Association (APA)

At Health, LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. At Health, LLC maintains responsibility for this program and its content.

National Board for Certified Counselors (NBCC)

At Health, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6949. Programs that do not qualify for NBCC credit are clearly identified. At Health, LLC is solely responsible for all aspects of the programs.

NAADAC – The Association for Addiction Professionals

Athealth.com is approved as a continuing education provider by the National Association of Alcoholism and Drug Abuse Counselors, the Association for Addiction Professionals. #148460.

Association of Social Work Boards (ASWB)

At Health, LLC, Provider #1707, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 5/3/2023–5/3/2026.

Page last modified or reviewed by athealth.com on Jun 10, 2025.

Donald L. Zimmerman, PhD, is a professor and program director of health care management at the University of New Orleans. Previously, he was collegiate professor and director of the Health Care Administration Program at the University of Maryland University College and executive director of the Center for Healthcare Management Studies at Fairleigh Dickinson University. He has also served as a visiting associate professor at the Sloan Program in Health Administration, Cornell University.

Before turning to full-time academic work in 1998, Dr. Zimmerman was actively engaged in national and state health policy developments as senior research sociologist at Research Triangle Institute International, senior policy analyst at the National Health Policy Forum at The George Washington University, and executive director of the Pennsylvania Health Care Cost Containment Council. Over his career, he has also provided advisory services to the U.S. Congress, federal and state government agencies, national associations, health care providers, and major health care consulting firms.

Dr. Zimmerman is a frequent speaker and has authored over 100 health care management and policy articles, technical reports, and professional presentations. He currently serves as vice chair of the Board of Directors of the International Commission for Dalit Rights and continues to work with senior clinical and policy leaders on a range of health care and related issues.

He earned his BA with distinction from the University of Washington and his MA and PhD in sociology from the State University of New York at Stony Brook.

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